Refund policy

Last reviewed: 31 October 2026

Every paid plan on NoteStream is a one-time payment for a single event.

When you can get a refund

Before your event starts and before any responses arrive: if your paid event hasn't started and hasn't received a single response, you can ask for a full refund.
After the first response: once an event has received at least one response, its payment (including any top-ups) can't be refunded, because the responses you paid for are already being delivered.
If something goes wrong on our side — for example the event page was unavailable during your event — contact us and we'll make it right, with a refund or extra responses.

How to ask

Email hello@notestream.link with the event name and the email address on your account. We reply within 2 business days.

How refunds are paid

Refunds go back to the original payment method through Paystack, in the currency you paid. Banks usually take 5–10 business days to show the money. Where Paystack's processing fee can't be recovered, it may be deducted from the refund.

Free plan

Free events cost nothing, so there's nothing to refund.